Case Study Hotel And Resort Crisis Action Plan - 956 Words

Keller Graduate School of Management Colonnade Hotel and Resort Crisis Action Plan Aaron Buenaventura Managerial Communication MGMT 550 Professor: Bonnie Adams 8/13/2015 Introduction The hospitality industry offers sensational occasions for travelers to experience. With this unique opportunity comes great responsibility, not only for our hotel guests or any visitor to our hotel, but also our company. This crisis action plan is designed to provide a framework for a practical communications system that may be adaptable for any crisis situation. This will be a living document – continually updated as we strive for continuous improvement and as we grow with experience. Company Core Values #1 – Our guests are number 1 #2 – We strive for excellence #3 – We embrace change Crisis Action Procedure Each crisis is unique, and it is not reasonable to expect to use a strict set of procedures in response to every crisis situation. Monitoring and Crisis Identification It is everyone’s duty to continuously observe and analyze daily events. Crisis issues can usually be placed in one of two categories: 1) Manmade 2) Natural. Examples of manmade crisis are things like work violence, building vandalism, stairwell accidents, operator error, staff negligence, defective equipment, poor planning and scheduling, strikes, fire, and illness such as food poisoning. Examples of natural crisis are things such as weather, earthquakes and communicable disease. Information Gathering It isShow MoreRelatedThe Taj Mahal Palace and Power Hotel in Mumbai1755 Words   |  7 PagesTata (founder of the Taj Group), The Taj Mahal Palace and Tower, Mumbai was opened in 1903 as the first hotel by the Taj Group and representative of India’s rich heritage. It is a flagship hotel of Taj Hotels Resorts and Palaces which is a part of The Indian Hotels Company (IHCL) and contains 560 rooms and 44 suits. 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