Case Study Hotel And Resort Crisis Action Plan - 956 Words

Keller Graduate School of Management Colonnade Hotel and Resort Crisis Action Plan Aaron Buenaventura Managerial Communication MGMT 550 Professor: Bonnie Adams 8/13/2015 Introduction The hospitality industry offers sensational occasions for travelers to experience. With this unique opportunity comes great responsibility, not only for our hotel guests or any visitor to our hotel, but also our company. This crisis action plan is designed to provide a framework for a practical communications system that may be adaptable for any crisis situation. This will be a living document – continually updated as we strive for continuous improvement and as we grow with experience. Company Core Values #1 – Our guests are number 1 #2 – We strive for excellence #3 – We embrace change Crisis Action Procedure Each crisis is unique, and it is not reasonable to expect to use a strict set of procedures in response to every crisis situation. Monitoring and Crisis Identification It is everyone’s duty to continuously observe and analyze daily events. Crisis issues can usually be placed in one of two categories: 1) Manmade 2) Natural. Examples of manmade crisis are things like work violence, building vandalism, stairwell accidents, operator error, staff negligence, defective equipment, poor planning and scheduling, strikes, fire, and illness such as food poisoning. Examples of natural crisis are things such as weather, earthquakes and communicable disease. Information Gathering It isShow MoreRelatedThe Taj Mahal Palace and Power Hotel in Mumbai1755 Words   |  7 PagesTata (founder of the Taj Group), The Taj Mahal Palace and Tower, Mumbai was opened in 1903 as the first hotel by the Taj Group and representative of India’s rich heritage. It is a flagship hotel of Taj Hotels Resorts and Palaces which is a part of The Indian Hotels Company (IHCL) and contains 560 rooms and 44 suits. 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Paper 3. http://digitalcommons.pace.edu/business_cases/3 This Article is brought to you for free and open access by the Lubin School ofRead MoreRooms Division Operation Management21324 Words   |  86 Pagesin a hotel. 45 2.1.2: What is the meant by back of the house and front of the house? 45 2.1.3: The Different department of the front of the house area. 45 2.1.4 How the Front of the house area helps in the effective management of rooms division? 45 2.2 Discuss the key aspects of planning and management of the front of the house area for onr of the chosen organization (2.2). Apply relevant theories and a range of methods and techniques in the discussion analyzing the department plan, workingRead MoreRooms Division Operation Management21324 Words   |  86 Pagessections in a hotel. 45 2.1.2: What is the meant by back of the house and front of the house? 45 2.1.3: The Different department of the front of the house area. 45 2.1.4 How the Front of the house area helps in the effective management of rooms division? 45 2.2 Discuss the key aspects of planning and management of the front of the house area for onr of the chosen organization (2.2). Apply relevant theories and a range of methods and techniques in the discussion analyzing the department plan, working

A Story of an entrepreneur Free Essays

Entrepreneur is an individual who organizes and operates a business and taking financial risk to do so. The entrepreneur is commonly seen as an innovator of new ideas, and business processes. Everyone has different strengths and weaknesses ,and entrepreneurs are no exception. We will write a custom essay sample on A Story of an entrepreneur or any similar topic only for you Order Now But all entrepreneurs share certain qualities. We all know about Md. Yuan’s, Salmon F. Raman, Bill gates, Richard Brannon and so on. They create such a miracle in the world as an entrepreneur. But now we are talking about a person who is not such popular like hem; but he an real life entrepreneur He earns very low but he can be the great example for us or those who wants to be an entrepreneur. His name is Md Kafka All, An entrepreneur. He is a freedom fighter and now he is a hawker of Goulash Hawkers Market ,make his earnings by selling cloth products like T-shirts, pant, children’s outfits and other materials. He was born in 1950 in National at Lakehurst district in Islanders village . He is the youngest son of Mohammad All and Nazism statue. From childhood he was familiar with poverty and at very early GE he lost his parent’s. Md. Kafka all is not an educated person at all. He Just went to school only for one day!!!!! And that day he decided that he will never come to school again!!! But this fact can’t beat his confidence. In 1971, he participated in the war. After that 9 month bloodshed war. He lost everything. He had nothing to do at that time. So he took a loan of only 500 take from a relative and then came in Dacha 1975 . He didn’t have any plan or idea. He didn’t knew his destination. But he had only one thing and that is courage and self-confidence. He slowly made connections everywhere. He met as many people as he could and bullied up relationships. Afterwards, this people helped him. They took him to guiltiest and attached him how to do his business. From that day he started a new life. Then he started his business by a rickshaw van from one area to another to sell his product like T-shirts, pant, children’s outfits and other materials. Then after some time he rented a small shop with his product in sultana. It is true that Kafka all is not as popular as the other entrepreneur but now he is much solvent. Now he is the owner of his own shop in the goulash hawkers market he is very much popular for his honesty. He usually opens his shop at 9:00 am and finishes his work 10:00 pm. So he works for 14 hours a day,but in the seasonal times like Did he works for almost 20 hours daily. Beside him,his grandson helps him to work. Basically,there is only one employee working in the shop but in seasonal times he hires 4 employees by working in two shifts and he pays 3000 take to each employees and also provides food and shelter to them. He also give them performance bonuses so that they get motivated to attract more customers. He rations the bonus by the number of products sold by an individual employee. He maximizes his profit in the winter season;This is peak time he sells his product the most. He also makes a handsome amount of profit in the national festivals like Did LU flirt and Durra Pupas. He incurred a severe loss when there is a hart. Hart interrupts his daily business routine. Let is quite impossible for him to various places. He mainly asks for people from his relatives and brings employees room his village. He expects good behavior from them so that they can deal with customers effectively. Elf they fails to maintain this,he fires them out. He expects honesty and loyalty from the employees. From Sultana and Maryanne,Saber All brings all his Readmes garment products. He had many dealers and keep regular contact with them, and bought good from them. Very rarely he buys the goods on cash but most of the times he buys them on account. His daily sales revenue is equivalent to 2000 to 3000 Take and from there he makes a profit of 700 to 900 Take. He states that he is quite happy with the profit he makes. The customers mainly comes to his shop because he charges less then the other shoppers which sit Just beside his shop. He attracts the customers by the diversity of the products. The most interesting fact is his main customers are not the lower class people but the higher class ones from the trip-state area like Goulash and Banana?and they are the regular ones!! He gave an advice to us about what a person need to be if he [she wants to be an entrepreneur. He states that every entrepreneur must believe in himself. One should maintain honesty and believe in the decisions he make. He notes that without honesty no one can succeed in life. One should be hardworking to achieve the goal of the business. We should salute and respect this Freedom fighter because instead of all this ups and downs he never gave up. He continued his business even after incurring a loss. He has tremendous self confidence which made him able to run the business for 38 years. That is what a true entrepreneur have to have. How to cite A Story of an entrepreneur, Papers

Of regiment of health Essay Example For Students

Of regiment of health Essay There is a wisdom in this; beyond the rules of physic: a mans own observation, what he finds good of, and what he finds hurt of, is the best physic to preserve health. But it is a safer conclusion to say, This agreeth not well with me, therefore, I will not continue it; than this, I find no offence of this, therefore I may use it. For strength of nature in youth, passeth over many excesses, which are owing a man till his age. Discern of the coming on of years, and think not to do the same things still; for age will not be defied. Beware of sudden change, in any great point of diet, and, if necessity inforce it, fit the rest to it. For it is a secret both in nature and state, that it is safer to change many things, than one. Examine thy customs of diet, sleep, exercise, apparel, and the like; and try, in any thing thou shalt judge hurtful, to discontinue it, by little and little; but so, as if thou dost find any inconvenience by the change, thou come back to it again: for it is hard to distinguish that which is generally held good and wholesome, from that which is good particularly, and fit for thine own body. To be free-minded and cheerfully disposed, at hours of meat, and of sleep, and of exercise, is one of the best precepts of long lasting. As for the passions, and studies of the mind; avoid envy, anxious fears; anger fretting inwards; subtle and knotty inquisitions; joys and exhilarations in excess; sadness not communicated. Entertain hopes; mirth rather than joy; variety of delights, rather than surfeit of them; wonder and admiration, and therefore novelties; studies that fill the mind with splendid and illustrious objects, as histories, fables, and contemplations of nature. If you fly physic in health altogether, it will be too strange for your body, when you shall need it. If you make it too familiar, it will work no extraordinary effect, when sickness cometh. I commend rather some diet for certain seasons, than frequent use of physic, except it be grown into a custom. For those diets alter the body more, and trouble it less. Despise no new accident in your body, but ask opinion of it. In sickness, respect health principally; and in health, action. For those that put their bodies to endure in health, may in most sicknesses, which are not very sharp, be cured only with diet, and tendering. Celsus could never have spoken it as a physician, had he not been a wise man withal, when he giveth it for one of the great precepts of health and lasting, that a man do vary, and interchange contraries, but with an inclination to the more benign extreme: use fasting and full eating, but rather full eating; watching and sleep, but rather sleep; sitting and exercise, but rather exercise; and the like. So shall nature be cherished, and yet taught masteries. Physicians are, some of them, so pleasing and conformable to the humor of the patient, as they press not the true cure of the disease; and some other are so regular, in proceeding according to art for the disease, as they respect not sufficiently the condition of the patient. Take one of a middle temper; or if it may not be found in one man, combine two of either sort; and forget not to call as well, the best acquainted with your body, as the best reputed of for his faculty.